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Click on Quick First Steps to start the troubleshooting process.
  •  Quick First Steps
  •  Windows VISTA  •  Windows XP
  •  Windows 2000  •  Windows NT
  •  Windows ME  •  Windows 98 SE
  •  Mac & Linux 
Quick First Steps
  Windows® does not detect The Tornado™ File Transfer Tool:
 
  1. Windows® Versions - Make sure the operating system is Windows 98SE or higher. When using Windows 98SE, make sure the proper drivers are installed. (See the section on "Windows 98SE" starting on page 8 of this user guide) If you do not know what Windows® operating system version you are using, go to your Control Panel, click on System and view the info on the General tab.
     
  2. AutoRun Disabled - Go to "My Computer" to see if The Tornado™ is present. When AutoRun is disabled on the computer, the tool may be connected but not detected by the computer. If you do not see The Tornado™ icon in "My Computer" then go to http://support.TheTornado.com and follow the steps shown in the how to check if the AutoRun function is "on".
     
  3. USB Cabling - Make sure the USB cable fits properly. The cable should be firmly in place, but not so tight force must be used to plug in. If the cable?s connector or the computer?s port is damaged, the cable may be loose. A loose cable will cause erratic behavior in any USB device.
     
  4. USB Port Conflict or Other Problem ? Some USB ports on the front panel of a desktop tower or machine do not support peripheral devices like The Tornado™. This is due to poor wiring/shielding from the motherboard. This is particularly true of older desktops. Try inserting The Tornado™ in a rear USB port.
     
  5. USB Hubs
     
    • Hub Overloading - If using a USB hub, and other devices are connected to that hub, there may not be enough power to power all the devices. While the computer?s USB port supplies plenty of power for The Tornado™ by itself, sometimes even powered hubs can be overwhelmed by power hungry devices such as USB hard drives, external CD drives, tape drives, etc. Before doing anything else, try removing some, or all other devices from the hub. Then unplug and re-connect The Tornado™ Tool.
       
    • Test Hub ? If you are using a USB hub, check the hub itself, it may be the cause of the problem. Unplug the hub from the computer, then plug The Tornado™ directly to the computer. Try using a different computer USB port.
       
  6. Older Machines ? When connecting to an older machine, keep in mind older machines are much slower and require patience. Try waiting a few minutes after you plug in the tool before you decide that something is wrong.
     
  7. System Busy ? Sometimes a computer is busy doing something in the background. The computer may fail to notice a change in USB devices. To test this, wait until the computer is no longer busy, unplug The Tornado™ Tool, count to ten, plug The Tornado™ Tool back in.
     
  Computer Configuration ? Any use of the computer?s ?Device Manager? is at the users own risk. It is not recommended to attempt any changes to the devices found in the "Device Manager" of your Windows® operating system unless the user is completely familiar with this Windows® screen and understands the risks involved. Consult an experienced computer technician if you?re experiencing a "Device Manager" problem.
 
  1. Navigate to the "Device Manager".
     
    • Windows XP or 2000 ? click "Start"; click "Run"; type in "devmgmt.msc" and hit enter.
       
    • Windows 98 ? right click on "My Computer"; click on the "Device Manager" tab.
       
  2. Locate USB ? Scroll down to Universal Serial Bus controllers, click on the little plus sign inside the square to expand.
     
  3. Inspect USB Icons ? Look at the icon next to each item listed under the "Universal Serial Bus Controllers".
     
    • Red X ? When a red X on the icon is present, either the USB hardware is missing or has been disabled.
       
    • Exclamation ? When an exclamation point is present in the USB hardware, a conflict has occured on the Computer.
       
    • Question Mark ? When a question mark is present in the USB hardware, the entry is unknown and Windows® does not know how to deal with it.
       

     
    If any of the above three situations occur in the USB configuration then you have a problem with your computer. Consult a computer professional. If you see The Tornado™ driver is installed and "working properly", then contact Data Drive Thru?s support department at http://support.TheTornado.com.
     
  4. Other Possibles - "Device Manager" in Windows® does not recognize The Tornado™ File Transfer Tool.
     
    • Make sure the drive letters are available in "My Computer" and assigned to The Tornado™ File Transfer Tool.
       
    • Disconnect all other USB hardware from the computer.
       
    • When multiple network drives are connected, disconnect the network drives and connect only The Tornado™ File Transfer Tool. Reconnect the network drives after the computer has detected The Tornado™ File Transfer Tool.
       
    • If your computer still does not recognize The Tornado™ then unplug the tool and re-boot the problem computer. Then plug The Tornado™ back in to the USB port of the problem computer AFTER it has completed loading all start-up applications. Then wait a couple of minutes and see if your computer finds the tool.
       
  5. Exclamation or Question Mark is present in the "Device Manager" and/ or the "USB Host Controller".
     
    • Make sure the Windows® Installation Disk for the computer is available.
       
    • Reinstall the drivers in the "Device Manager".
       
    • Install all critical updates from Microsoft.com web site.
       
    • From the "Device Manager" remove the USB root hub followed by removal of all USB Hubs and controllers.
       
    • Reboot the computer and the USB drivers will be automatically reinstalled.

     
    Note about Data Drive Thru?s free technical support: Data Drive Thru provides support for The Tornado™ File Transfer Tool and other Data Drive Thru products only. Computer troubleshooting and Microsoft? operating system configuration problems are not covered by our free technical support service. Our support team is happy to help you determine if the tool is working properly or not but does not provide general computer troubleshooting and repair services.
     
  6. Miscellaneous:
     
    1. Slower Than Expected Speed - I am not experiencing USB 2.0 High Speed performance.
      Low performance may be related to:
      • Tool is connected to USB 1.1 port, cable or hub.
         
      • Transferring folders with multiple files may take longer time than transferring a single file.
         
      • The Computing environment is not fully optimized to meet The Tornado™ File Transfer Tool speed.
         
      • Antivirus software may slow down the transfer of files (however such software is still recommended.)
         
    2. Copy Denied - I cannot copy a file from "THIS COMPUTER" to the "OTHER COMPUTER".
       
      Make sure the setup is not set to "Read Only". To change the set-up, click on "System", then "Set Up" and uncheck the box set to "Read Only".
       
    3. When my system comes back from hibernation or standby mode, THE TORNADO™ just keeps on dozing. You're using a Windows XP operating system. This happens because Windows XP wants to conserve power, so it turns off the USB root hubs. You can change the default setting: Open Control Panel, Performance and Maintenance (if in Category view), System, Hardware, Device Manager, and click Universal Serial Bus controllers. Double-click USB Root Hub, choose the Power Management tab, and then uncheck Allow the computer to turn off this device to save power. Repeat this procedure with each occurrence of a USB root hub. On a notebook, this will affect some battery life.
       
    4. Some days, my computer does not see THE TORNADO™, while on other days it does. The culprit here may be over current, either on the PC's USB ports or on a powered USB hub. Over current occurs when too many power-draining USB peripherals are turned on at once, causing some devices to not be seen by the PC. This glitch usually arises with devices that need power from the USB port, such as unpowered hubs, memory card readers, and flash drives. Remove all USB devices and only plug in THE TORNADO™. If that doesn't work, try another USB port.
       
    5. When I plug THE TORNADO™ into my PC, it gets recognized. But when I unplug the device and then plug it back in, my system ignores it. Depending on the device involved, your PC's operating system may take as long as 5 minutes to find a peripheral (a process officially known as enumeration). External hard drives, including flash drives, can take up to a minute to be seen. Plug it in, don't fiddle with anything, and have patience. If you use a notebook and an unpowered hub, limit the number of devices to two. Better, buy a hub that offers a power option.
       

 
 
Windows VISTA
 
  Can I connect The Tornado™ if my computer is running Windows VISTA?
Yes. The Tornado™ is Windows VISTA compatible.

 
  When I try to use The Tornado with VISTA I get a warning that says "An unidentified program wants access to your computer." Is The Tornado™ a security threat when used with VISTA?
No. VISTA has a new security feature called User Account Control which has the ambitious goal of attempting to recognize all software programs that are run on the computer. The technology is new and the list of softwares is incomplete. If you click on the "Allow" selection The Tornado™ will operate normally.

 
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Windows XP
 
  Can I connect The Tornado™ if my computer is running Windows XP?
Yes. Windows XP recognizes The Tornado™.

The GUI didn't pop up, what do I do now?
In Windows XP, on the taskbar, click on Start. Go to My Computer. Under the Devices with Removable Storage click on the Tornado™ icon and it should then load. You should also see the device as a new drive letter (usually D:, E: or F: ) and you can click on the Tornado™ icon there as well.

By mistake, I closed the Tornado™ menu. What do I do now?
In Windows XP, on the taskbar, click on Start. Go to My Computer. Under Devices with Removable Storage click on the Tornado™ icon and it should then load.

When I plug in The Tornado™, XP doesn't recognize it.
Check for the device in My Computer first. If it is not there, unplug The Tornado™ and restart your computer. Once ALL the software has loaded, plug The Tornado™ back in.

I restarted my computer and The Tornado™ is still not recognized.
Remove all other USB devices (except keyboard and/or mouse) and restart the computer. Once all the software has loaded, plug The Tornado™ back in.

I removed all other USB devices (except keyboard and/or mouse), restarted my computer and The Tornado™ is still not recognized.
Make sure that The Tornado™ is plugged directly into the USB ports on the front or rear of your computer. You may have a USB port configuration problem (some computers' USB ports are not activated due to pre-configured security issues). Do any other USB devices work on your computer? If not, you either have a hardware or software problem. To check this, do the following: Remove The Tornado™. In Windows®, click START, CONTROL PANEL, double click on SYSTEM, click on DEVICE MANAGER then double click on UNIVERSAL SERIAL BUS CONTROLLER. If the port appears to be working properly, then go to our tech support link at the bottom of this page and open a ticket with our tech support department.

I looked at the device manager and one of the USB listings is in red, what do I do?
If there is a red mark on any of the USB listings, double click on it. If it says that there is a problem, cancel out. Then right click over the red listing and click on uninstall. When the warning window comes up, click on OK. Close down and shut off the computer. Once the computer has been off for 30 seconds, and with the The Tornado™ removed, restart the computer. Once Windows® has completely reloaded, wait about a minute or two, in that time or before, Windows® should have announced that it has found new hardware and had installed the drivers for it. Now plug the Tornado™ device in.

What do I do if I've done all these things and The Tornado™ still will not work?
You need to contact your PC manufacture about a possible hardware problem. You may also open a technical support help ticket at the bottom of this page and we'll make sure that it's not a problem with the device.

 
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Windows 2000
 
  Can I connect The Tornado™ if my computer is running Windows 2000?
Yes. Windows 2000 recognizes The Tornado™.

The GUI didn't pop up, what do I do now?
On the taskbar, right click on Start. Click on Explore. When the window comes up, scroll down to the bottom. Click on the The Tornado™ icon, this will then show an updated file directory on the right, click on connect, and it should then load. You can also go to My Computer on your desktop and look for the Tornado™ drive letter (usually D:, E:, or F: ) and click on the icon.

By mistake I closed the Tornado™ menu, what do I do now?
On the taskbar, right click on Start. Click on Explore. When the window comes up, scroll down to the bottom. Click on the The Tornado™ icon, this will then show an updated file directory on the right, click on connect, and it should load.

When I plug in The Tornado™, Windows 2000 doesn't recognize it.
Unplug The Tornado™ and restart your computer. Once all the software has loaded, plug The Tornado™ back in.

I unplugged and then plugged The Tornado™ back in and it is still not recognized.
Remove all other USB devices (except keyboard and/or mouse) and restart the computer. Once all the software has loaded, plug The Tornado™ back in.

I removed all other USB devices and restarted my computer. The Tornado™ is still not recognized.
Make sure that The Tornado™ is plugged directly into the USB ports on the front or rear of your computer. You may have a USB port configuration problem (some computers USB ports are not activated due to pre-configured security issues). Remove The Tornado™. In Windows 2000, on the taskbar, click on Start, Click on settings, Click on Control Panel, double click on System, click on Hardware, then click on Device Manager. Scroll down to the bottom listing for Universal Serial Bus Controllers. Are there any listings in red? If any of the USB listings are in red, double click on them. If it says that there is a problem, cancel out. Then right click over the red listing and click on uninstall. When the warning window comes up, click on OK. Close down and shut off the computer. Once the computer has been off for 30 seconds, and with the Tornado™ removed, restart the computer. Once Windows® has completely reloaded, wait about a minute or two, in that time or before, Windows® should have announced that it has found new hardware and had installed the drivers for it. Now plug the Tornado™ device in.

I have several items in red in my Device Manager listing, what should I do?
Contact the manufacture of the computer. You have either a software driver or hardware problem.

When I unplug the Tornado™, a window pops up that says "Unsafe Removal of Device." What should I do?
Just click the Okay box and the window will go away. This is a normal Windows 2000 warning and removal in this way will not damage the Tornado™ device.

 
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Windows 98 SE
 
  Can I connect The Tornado™ if my computer is running Windows 98?
Yes, but first you need to have the Windows 98 driver installed. A free download of the driver can be found by clicking here or going to the Downloads page of this Website.

How do I know if I have the driver already installed?
If you are using any USB devices on your computer most likely The Tornado™ will run when installed.

Where can I find the USB driver?
Using your Internet browser go to http://drivers.thetornado.co.nz

How do you download a file?
If you are using Internet Explorer, click with the RIGHT mouse button on the hyperlink and choose Save Target As. The browser normally prompts you for a folder in which to save files, and it provides a default filename. You can change the folder and filename if you wish. Make a note of the location and name. Once the file is downloaded to your hard drive it can be viewed by double clicking on it in Windows Explorer.

I tried to open the file but my computer says that I don't have a program to open it or is asking me which program I want to use to open it.
I have downloaded and installed the driver, but The Tornado™ still doesn't work.
Remove The Tornado™ and reboot the system. Wait until all of the software has loaded then plug The Tornado™ in. If you have a second USB port, try that one also. You may have a USB port configuration issue.

I downloaded and installed the driver, plugged in the device and no The Tornado™ window popped up.
On the Windows® main screen, double click on MY COMPUTER, when that window opens up double click on the Tornado™ icon (usually a new drive letter D:, E: or F: ) and the program should start.

I've done everything and double clicked on the icon in My Computer and The Tornado™ still will not work.
Do any other USB devices work on your computer? If not, you either have a hardware or software problem. To check this do the following: In Windows®, click Start, click on Settings, click on Control Panel, double click on System, click on Device Manager. Scroll down to the bottom listing for Universal Serial Bus Controller. If there are no listings like USB Root Hub your computer either has no USB ports or the computer does not recognize that the USB ports are there. You need to contact your computer manufacturer.

When I look at the Device Manager, one of the USB listings is in red, what does this mean?
If there is a red mark on any of the USB listings or if the listing itself is red, double click on it. If it says that there is a problem, cancel out. Then right click over the red listing and click on uninstall. When the warning window comes up, click on OK. Close down and shut off the computer. Once the computer has been off for 30 seconds, and with the The Tornado™ removed, restart the computer. Once Windows® has completely reloaded, wait about a minute or two, in that time or before, Windows® should have announced that it has found new hardware and had installed the drivers for it. Plug the Tornado™ in.

What do I do if The Tornado™ still will not work after I've done all these things?
You need to contact your PC manufacturer about a possible hardware problem. You may also open a technical support help ticket at the bottom of this page and we'll make sure that it's not a problem with the device.

 
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Windows ME
 
  Can I connect The Tornado™ if my computer is running Windows ME?
Yes. While there is no need to install a driver (it is already part of ME), all other questions and answers that do not refer to a driver install can be found in the Windows 98 section of this website and are relevant to Windows ME.

 
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Windows NT
 
  Can I connect The Tornado™ if my computer is running Windows NT?
No, Windows NT does not support USB devices without custom proprietary drivers. None are available at this time.

 
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Mac & Linux
 
  Can I use The Tornado™ with Mac and Linux?
The Tornado™ currently only supports Windows 98SE, ME, 2000, & XP. The next version of the device due to be shipped later this year will support Mac.

 
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